Give every return a clear next step. Coordinate collection, inspection and onward handling through a reverse logistics process built around your business.
Returns need more than a collection point. They need clear identification, consistent handling and an agreed route back into your operation.
Bring collection instructions, product details and handling requirements together before returned goods begin their next journey.
Coordinate return movements from agreed locations and consolidate goods around destination, handling needs and collection schedules.
Match returned goods to available records, check quantities and document visible condition on receipt.
Separate goods by return reason, condition and approved next action while disposition instructions are confirmed.
Coordinate onward movement to inventory, suppliers or designated service partners according to your instructions.
Product condition and your return policy determine what happens next. Define the decision, then coordinate the movement.
Route approved, suitable goods back to the designated inventory location following your acceptance criteria.
For approved stock returnsPrepare and coordinate goods for return to the supplier or another authorized receiving location.
For authorized supplier returnsMove goods to your designated service partner for further assessment or repair, where instructed.
For specialist reviewKeep each return connected to its instructions, inspection notes and approved next destination.
Confirm the product, quantity, return reason and collection location. Agree on any specific handling instructions.
Coordinate the collection and receiving handover, linking returned goods to the available shipment references.
Record quantities and visible condition, identify discrepancies and request instructions for the next action.
Arrange the approved onward movement and record the handover in line with your agreed reporting requirements.
Tell us what is coming back, where it is coming from and what needs to happen next. We’ll help you plan the movement.