Aerocompass Privacy Policy
Your privacy is important to us at Aerocompass. This Privacy Policy explains the types of personal data we collect, how we use and protect it, and the purposes for which it is processed.
Please read this Privacy Policy alongside our WebsiteTerms of Use and any other referenced documents that apply to your relationship with Aerocompass.
We will always seek your explicit consent before using your personal information for any purpose not outlined in this policy.
About Aerocompass
Aerocompass is a trusted freight forwarding services provider operating across the Kingdom of Saudi Arabia. We specialize in end-to-end freight solutions, offering advanced supply chain support for businesses and individuals.
This Privacy Policy details how Aerocompass manages and protects your personal information across all interactions with us.
At Aerocompass, we are committed to:
- Applying the highest standards of data privacy and security.
- Collecting and processing only the personal data required for legitimate business purposes.
- Using your data transparently and fairly, in compliance with applicable laws.
Contacting Us
If you have any questions or concerns about how we manage your personal data, you can reach our Data Privacy Office at:
📧info@aerocompass.com.sa
What Personal Data Do We Collect?
“Personal Data” refers to any information that can identify you, either directly or when combined with other details. Depending on your interaction with Aerocompass, the data we collect may include:
- Technical Information: such as IP addresses, browser details, cookies, and device data.
- Contact Details: phone numbers, email addresses, postal addresses, etc.
- CCTV Footage: collected from security systems at Aerocompass facilities.
- User Credentials: required to access our systems and services.
- Identification Data: such as your full name.
- Job Applicant Data (if applicable): including employment history, nationality, date of birth, and any details needed for background checks.
Sources of Personal Data
We may collect personal data from:
- Direct interactions with you
- Devices and technology used to access our systems or website
- Publicly available sources
- Referees and former employers (especially for job applicants)
- Visits to Aerocompass offices or facilities
- Aerocompass shipments and service activities
In specific cases, such as pre-employment screening, we may also obtain personal data from third-party background check services.
Please check our Privacy policy for candidates.
Why We Collect Your Personal Data
We only collect personal data where there is a valid reason to do so. Typical purposes include:
- Providing access to Aerocompass platforms and systems
- Carrying out internal operations such as audits, data analysis, or reporting
- Research and development for service enhancements
- Investigating and responding to complaints or service issues
- Ensuring safety and security on Aerocompass premises
- Delivering, supporting, and improving Aerocompass services
- Meeting legal or contractual obligations
- Detecting and preventing fraudulent activity
Use of Cookies on Our Website
Aerocompass may use cookies—small text files stored on your device—to improve your browsing experience. Cookies help us understand site usage and personalize content. Upon your first visit, you’ll be asked for consent to use cookies.
If you disable cookies, some site features (like banners or preferences) may not function properly.
Who We Share Your Personal Data With
We share your data only when necessary and in accordance with data protection laws:
- With trusted service providers who help us store or process data securely
- With regulators, legal authorities, or courts when required by law
- Within Aerocompass internal departments to ensure consistent service delivery
- During corporate changes, such as mergers, restructuring, or acquisitions—provided your data remains protected under this policy
We take every step to ensure any party receiving your data upholds strong data protection standards.
How We Protect Your Data
Your data security is a top priority at Aerocompass. We implement a range of safeguards to prevent unauthorized access, including:
- Restricted access to data based on role and responsibility
- Staff training on privacy awareness and data handling
- Secure systems and network protocols
- Deletion of data when it is no longer required
Data Retention
We retain your personal data only for as long as necessary to fulfill its original purpose or to comply with legal, financial, or regulatory requirements.
Retention periods vary depending on the nature of the data and its intended use. We regularly review and securely dispose of data no longer needed.
Your Data Rights
Under applicable privacy laws, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or outdated information
- Withdraw consent where processing is based on your permission
- Request deletion of your personal data
- Restrict processing under certain conditions
- Receive a copy of your personal data in a portable format
- Be informed about why and how your data is being used
These rights may be limited under certain conditions, including:
When data is needed to detect or prevent criminal activity
- When required to fulfill a legal or contractual obligation
- When Aerocompass does not control the data directly (we will redirect you to the appropriate data controller)
- When the data is required for legal proceedings
How to Exercise Your Rights
To exercise your rights, ask questions, please contact us at:
📧info@aerocompass.com.sa
Changes to This Privacy Policy
We may update this Privacy Policy periodically. When we make changes, we will post the updated version on our website, so you’re always aware of what data we collect, how we use it, and under what circumstances we may share it.
Supplementary Privacy Notices
Aerocompass may provide additional privacy notices specific to your relationship with us (e.g., employee notices, candidate privacy statements). These supplementary documents provide more context and should be reviewed in conjunction with this main policy.